CASE STUDY • WELLBEING • ACCESSIBILITY • MULTILINGUAL

SATHI a caring ecosystem that keeps seniors independent and families reassured.

Senior & Family apps Accessibility-first Multilingual Trusted services

Calm, accessible UI for seniors; clear, insightful dashboards for families.
Reassurance without surveillance — status, reminders, and community.
Verified providers & remote payments reduce cognitive and emotional load.

RoleProduct Designer

Timeline12 weeks

ScopeResearch → IA → Flows → Hi-fi

FocusEmpathy, Trust, Connection

Overview

A gentle system that balances independence and care.

SATHI (“companion”) connects seniors with their families through a simple, accessible experience: daily reassurance, reminders, verified services, and multilingual support.

The Ecosystem

Four layers working together.

Wellbeing: Check-ins, gentle reminders, mood & health cues.
Connection: “I’m okay” updates and shared moments.
Community: Verified local services, classes, events.
Family: Clear summaries, smart alerts, remote payments.

Research & Insights

What we heard from seniors and families

Seniors want control without feeling observed.
Families value reassurance over raw data.
Warm visuals and culturally familiar language build trust.
Voice-first and multilingual access are essential.

Senior Experience

Comfortable, accessible, reassuring.

Senior Home — daily check-in and reminders — Daily check-in with press-and-hold “I’m OK” and next reminders.

Senior Reminders — meds and routines — Medication & routine reminders with Done / Snooze / Skip.

Saathi Circle — updates and classes — Gentle social updates and classes (captions on).

Help & Services — verified providers — Verified services: provider → booking → live status → receipt.

Family Experience

Reassurance without micromanaging.

Family Dashboard — status and trends — Peace-of-mind dashboard: last check-in, streak, missed items.

Family Activity — timeline — Timeline of check-ins, reminders, bookings, and notes.

Create or edit reminders remotely — Create or adjust reminders remotely with consent banner.

Payments & approvals — Wallet, approvals, and receipts for trusted services.

Accessibility & Interaction

WCAG-minded from day one

Large 60×60px touch targets; one-thumb flows.
Voice interaction and multilingual UI.
Readable money & clear contrast; dark-safe palettes.
Undo on destructive actions; gentle haptics/feedback.

Impact

What changed for families

+94%

Seniors completing daily tasks independently

-70%

Reduction in “Are you okay?” check-ins

+Trust

Qual feedback: “Comforting. Feels like someone’s there.”

Note: All product names, data, and details shown are illustrative and created for case study purposes only. Nothing presented here violates any confidentiality agreement.